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Client: The Downunder Bar

Business Overview​

A casual bar and entertainment venue in Cairns, Australia. Focus is on streamlining operations and reducing manual admin work.

Strategic Goals (FY2026)​

  • [e.g., Reduce admin time by 50%]
  • [e.g., Implement loyalty program]

Services Provided​

  • Business Automation: Social media scheduling and staff rota management.
  • POS Integration: Real-time sales reporting.
  • Managed IT: Support for POS terminals and back-office PCs.

SLA & Support Tier​

  • Tier: [e.g., Gold / Silver / Standard]
  • Response Time: [e.g., 4 Hours]
  • Criticality: Medium (Retail/POS)

Key Infrastructure & Tech Stack​

  • POS System: [Specific POS Name].
  • Social Media Tools: [Tool Name].
  • Pulseway RMM: Remote monitoring.

Key Contacts​

  • Primary: [Client Contact Name] (Owner)
  • NetBox: [Link to Tenant]
  • Grafana: [Link to Dashboard]
  • Odoo: [Link to Partner Record]