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Managed IT & Cyber Security

Executive Summary​

Polaris Solutions serves as your dedicated in-house technology and security team. We provide comprehensive managed IT services and advanced cybersecurity protection, ensuring your business operations are secure, resilient, and compliant.

Key Capabilities​

  • Proactive Monitoring: 24/7 monitoring of your IT infrastructure.
  • Advanced Threat Protection: Enterprise-grade endpoint security and ransomware detection.
  • Compliance Readiness: Expert guidance for ISO 27001 and ISO 9001.

Detailed Technical Specifications

Endpoint Protection​

We utilize a multi-layered security stack centered around Bitdefender GravityZone.

Technical Implementation​

Components:

  • Bitdefender Endpoint Protection: Core antivirus and antimalware.
  • Advanced Threat Security (ATS): HyperDetect and Sandbox Analyzer for zero-day threats.
  • Endpoint Detection & Response (EDR): Behavioral analysis and incident response capabilities.
  • Datto Ransomware Detection: Specialized rollback capabilities for ransomware events.
  • RocketCyber Managed SOC: 24/7 Security Operations Center monitoring.

Standard Operating Procedures (SOPs)​

  1. Agent Deployment: Install Bitdefender agent via Pulseway RMM script.
  2. Policy Assignment: Apply "Standard-SME-Policy" (Block mode, aggressive scanning).
  3. Exclusion Management: Add application-specific exclusions only upon verified false positives.

RMM & Patching​

Remote Monitoring and Management (RMM) is handled via Pulseway.

Technical Implementation​

Capabilities:

  • Asset Management: Real-time inventory of hardware and software.
  • Remote Control: Secure remote access for support.
  • Patch Management: Automated patching for Windows OS and 3rd party applications.

Standard Operating Procedures (SOPs)​

  1. Onboarding: Install Pulseway agent manually or via GPO.
  2. Grouping: Assign device to Client -> Site -> Device Type group.
  3. Patch Policy: "Weekly-Critical" policy runs every Wednesday at 3 AM.

ISO Compliance Consulting​

Consulting services to guide organizations through ISO 27001 (Information Security) and ISO 9001 (Quality Management) certification.

Technical Implementation​

Scope:

  • Gap Analysis.
  • Policy Development (ISMS/QMS).
  • Risk Assessment.
  • Internal Audit.
  • External Audit Support.

Dependencies​

  • Client commitment to process changes.
  • Access to existing documentation.

Standard Operating Procedures (SOPs)​

  1. Initial Assessment: Conduct a full gap analysis against the standard.
  2. Roadmap Creation: Define a timeline for remediation and implementation.
  3. Policy Writing: Draft required mandatory documents.