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Managed IT & Cyber Security

Executive Summary​

Polaris Solutions serves as your dedicated in-house technology and security team. We provide a unified Managed IT & Cyber Security offering that combines standard day-to-day IT support with an enterprise-grade security stack. This ensures your business operations are not only secure and compliant but also supported by a responsive, automated helpdesk.

Key Capabilities​

  • Unified IT Support: Standard day-to-day helpdesk for all technical issues.
  • Proactive Monitoring: 24/7 monitoring of your IT infrastructure via Pulseway.
  • Managed Cyber Security: Multi-layered defense including AV, ATS, EDR, and SOC.
  • Odoo Client Portal: A single destination for clients to log issues, track requests, and view assets.

Detailed Technical Specifications

Service Desk & Incident Management​

We use Odoo Helpdesk as the centralized "Operational Nervous System" for all support and security events.

Client Interaction​

  • Ticket Submission: Users log issues directly via the Odoo Portal or a dedicated support email.
  • Status Tracking: Clients have real-time visibility into ticket progress and resolution history.

Automated Triage​

Major alerts from our security stack are automatically converted into Odoo Helpdesk tickets:

  • Pulseway: Critical hardware failures or offline events.
  • Bitdefender: Malware detections or blocked intrusion attempts.
  • RocketCyber: SOC-verified security incidents requiring immediate remediation.

Endpoint Protection & Security Stack​

We utilize a multi-layered security stack centered around Bitdefender GravityZone and verified by a 24/7 SOC.

Technical Implementation​

Components:

  • Bitdefender GravityZone: Core Antivirus, Advanced Threat Security (ATS), and Endpoint Detection & Response (EDR).
  • Datto Anti-Ransomware: Specialized detection and rollback capabilities for ransomware events.
  • RocketCyber Managed SOC: 24/7 Security Operations Center performing real-time log analysis and triage.
  • Pulseway RMM: Remote Monitoring, Management, and automated Patch Management (OS and 3rd party apps).

Standard Operating Procedures (SOPs)​

  1. Agent Deployment: Automated installation of the full stack (Pulseway, Bitdefender, NetBird, Alloy) via Ansible.
  2. Policy Assignment: Application of the "Sovereign-SME-Policy" (Aggressive detection, automated remediation).
  3. Alert Integration: Verified security events are pushed via API to Odoo Helpdesk for tracking and billing.

ISO Compliance Consulting​

Consulting services to guide organizations through ISO 27001 (Information Security) and ISO 9001 (Quality Management) certification.

Technical Implementation​

Scope:

  • Gap Analysis.
  • Policy Development (ISMS/QMS).
  • Risk Assessment.
  • Internal Audit.
  • External Audit Support.

Dependencies​

  • Client commitment to process changes.
  • Access to existing documentation.

Standard Operating Procedures (SOPs)​

  1. Initial Assessment: Conduct a full gap analysis against the standard.
  2. Roadmap Creation: Define a timeline for remediation and implementation.
  3. Policy Writing: Draft required mandatory documents.