We are a small business specializing in comprehensive IT and cybersecurity solutions, leveraging AI and automation. We are the first and only Managed Service Provider in the Philippines to be a Premier Partner with Bitdefender, offering access to cutting-edge cybersecurity technology. Our core services include outsourced IT support, cyber security consulting, and custom software development. We also offer specialized services in ISO 27001 and ISO 9001 compliance, as well as HR automation and talent management systems. Our goal is to serve as a strategic technology partner, enabling SMEs to streamline operations, enhance security, and scale. We tailor solutions to each client's needs, acting as their dedicated in-house technology and security team.
Bryant Jumao-As: IT Systems Engineer - Provides IT support and is being trained in systems administration, including Linux, AWS, GCP, Docker, and Kubernetes.
Vince Tadiwan: Cyber Security Analyst - Provides IT and cybersecurity support. He is studying part-time for various cyber security courses.
Salahod-din Sambutuan: Associate Python/JavaScript Developer - A skilled web scraper and full-stack developer proficient in Python, JavaScript, and TypeScript. Expertise includes web scraping (BeautifulSoup, Scrapy), API development, and automated testing (Playwright, Pytest). He holds certifications in Python and Django.
Francis Espiritu: Junior Web/Mobile Application Developer - Specializes in web and mobile application development with experience in JavaScript, HTML, CSS, Node.js, and React. He also has a basic understanding of AWS, with a future focus on Supabase Edge Functions and n8n workflow building.
Paolo Ramos: Junior Python Developer - Specializes in API and automation workflow development. He has a foundation in Python, JavaScript, Java, and web development (HTML, CSS, PHP, MySQL). He holds certifications in Python, JavaScript, and AWS Cloud Foundations/Architecting.
Shelamaica Talingting: Executive Assistant & Digital Marketing Associate - A new team member who supports various administrative and digital marketing tasks.
Raquel Sagarino: Admin and Lead Generation Assistant - Supports administrative and lead generation efforts. She is also being trained to assist Helen Badenhorst with daily tasks at Sagastrand Beach Resort.
Helen Badenhorst: Director / HR & HR Operations Lead - CEO and primary business development lead. She also serves as the General Manager for Sagastrand Beach Resort and manages all Polaris's HR outsourcing services. She has over 25 years of HR experience.
William Badenhorst: Director / Lead Architect / Head of Cloud Technology Domain - Co-founder and COO with over 18 years of international IT experience. A cloud transformation leader specializing in multi-cloud infrastructure, cybersecurity, and intelligent automation, with expertise in Microsoft Azure and AWS.
Business Overview: Koruna Assist is a virtual assistant / outsourcing service provider based in Sydney, Australia, that helps SME owners offload administrative and operational workload. Their goal is to free up time for business owners to focus on core, high-value activities. They delegate low-yield, repetitive tasks to their trained team, enabling smoother workflow and greater productivity.
A distinctive element is their “AI Broker” platform, which automates and streamlines loan processing. Koruna Assist is also ISO/IEC 27001:2022 certified, showing their emphasis on information security and data privacy.
Services offered to them: Outsourced IT and cyber security for their end users. We handle all their IT Support, ISO 27001 preparations and external audit attendance. We also built the AI Broker platform and are doing active development and rollout.
Business Overview: The Downunder Bar in Cairns City, Australia, is a casual bar and pub. They host live events, have a private karaoke room, and organize functions. They position themselves as a go-to social venue for nightlife, casual dining, group gatherings, and entertainment.
Services offered to them: We provide business process automation services to streamline their operations, including automated social media content scheduling, staff rota management, and integrating their POS data with a central system for real-time sales reporting and inventory management. We also handle outsourced IT and cyber security for their endpoint devices.
Business Overview: HSD Finance is a financial advisory and mortgage broking firm based in Brisbane, Australia. They provide a range of financial services, including residential loans, commercial loans, vehicle and asset finance, and personal loans.
Services offered to them: Outsourced IT and cyber security services, focusing on a secure and reliable IT environment. This includes end-user support and ensuring systems comply with financial industry data security standards.
Business Overview: Sagastrand Beach Resort is a seaside resort and event venue in the Philippines. We provide professional business and IT consulting services, with a specific focus on HR and management solutions. This includes a consulting contract for our CEO, Helen Badenhorst, to serve as the General Manager.
Services offered to them: We provide IT support and infrastructure management for their resort operations, including network setup, point-of-sale (POS) systems, and staff device support. We are also implementing a full ERP system (Odoo), which includes HR management, POS, inventory, hotel management, and a website.
The AI Broker Platform is an end-to-end automation system for the Australian mortgage-broking process. It ingests client data from multiple CRMs and uses n8n workflows to orchestrate the pipeline, including data extraction, classification, LLM API calls, and document generation.
Structured data and vector search live in Supabase, and brokers interact with a custom Node.js frontend. AI features use direct ChatGPT and Gemini API calls. The platform runs in a secure, containerized cloud environment to reduce manual work, speed processing, and improve compliance and accuracy.
Business Optimization & Automation (The Downunder Bar)
This project focuses on identifying and automating repetitive tasks at The Downunder Bar. This includes automating social media content scheduling, staff rota management, and integrating POS data with a central system for real-time sales reporting and inventory management. The goal is to reduce manual overhead and improve business intelligence.
This is a comprehensive project to implement an Odoo-based ERP system for Sagastrand Beach Resort. The system will integrate various business functions, including HR, POS, inventory, hotel management, and their website, to streamline operations and improve efficiency.
Docker swarm: consists of 5 servers, 3 business services, and 2 development services. Services are split based on deployment constraints. Data backend is handled by 2 glusterfs volumes. Docker swarm services:
Current: Managed IT Services, Cybersecurity Solutions, Custom Software Development, AI-Powered Automation & Business Intelligence, ISO 27001/9001 Consulting, HR Automation Solutions, Managed IT Services.
Wishlist: Proactive Network Management, Disaster Recovery as a Service (DRaaS), IoT device management, a pre-packaged AI solution for small business owners.
Client Onboarding: Initial consultation -> Scope of work definition and service agreement -> Infrastructure audit and security assessment -> Onboarding of devices to RMM and security platforms -> Handoff to a dedicated IT Support team member.
Project Management: Utilize a Kanban-style workflow in Jira, with weekly stand-ups and sprint planning.
Incident Management: Support tickets are raised via email or a dedicated portal -> Tickets are automatically routed -> Resolution notes are documented.
Sales & Marketing: Primarily through word-of-mouth and referrals. Actively developing case studies and a professional website.